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It provides a smooth transition path from an earlier product that provided similar functionality, the Cisco Unified Communications Manager Attendant Console. The attendant console provides a rich set of call control functions.Which starts of course with core call controls like the ability to answer, transfer, hold and park calls.Last but not least the application dial rules created in the Cisco Unified Communications Manager will be automatically imported and used. The Attendant Console synchronizes with the Cisco Unified Communications Manager to have access to directory information.In addition, a local file can be used to load contact information.Console users are instantly updated on the current status of every Cisco phone and can make use of their keyboard, mouse, or phone to answer and process calls.Vista Point Consoles have been deployed onto thousands of desktops around the world and has become the standard for PC-based Attendant Consoles since it was first released in 1996.They are able to connect customers, employees, and business partners immediately with the correct person, the first time right.
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Vistapoint was designed for switchboard operators, receptionists, executive secretaries, supervisors, and IT personnel needing access to the real-time view of all activity throughout an organisation.
The built-in presence and call control engine delivers real-time state changes for all monitored devices.
If you do not get a pop up with results in a minute or so, check the Windows Application Event log.
It will give you pointers to invalid username/password or server location issues.